Frequently Asked Questions
Are you a factory?
Of course, we are a swimming goggles factory with 10 years of experience in Huizhou.
What is your MoQ?
Usually our MOQ is 144 pcs But we accept lower quantity for your trial order. Please feel free to tell us how many pieces you need, we will calculate the cost correspondingly, hoping you can place large orders after checking quality of our products and know our service.
Can I get samples?
Sure. We usually provide existing sample for free. But a little sample charge for custom designs. Sample charge is refundable when order is up to certain quantity. We usually send samples by FEDEX, UPS, TNT or DHL. If you have carrier account, it Will be fine to ship with your account, if not, you can pay the freight charge to our paypal, we will ship with our account. It takes about 2-4 days to reach.
How long is the sample lead time?
For existing samples, it takes 2-3 days. They are free. If you want your own designs, it takes 5-7 days, subject to your designs whether they need new printing screen, etc. Anyway, we will response fast to your request.
How long is the production lead time? What is your delivery time?
It takes 1 days for MOQ. Usually, there are many hot-selling goods. If this is not the case, the daily production capacity of goggles is 3,000 sets. Within 10 days, 5000 stockless orders will be completed. We have large production capacity, which can ensure fast delivery time even for large quantity.
What format of the file do you need if I want my own design?
We have our own designer in house. So you can provide JPG, Al, cdr or PDF We will make 3D drawing for mold or printing screen for your final confirmation based on technique.
How many colors are available?
We match colors with Pantone Matching System. So you can just tell us the Pantone color code you need. We will match the colors. Or we will recommend some popular colors to.
Do we need to pay the mold cost again when reordering next time?
If the size does not change, you only need to pay once, usually The mold can be used for a long time.
How many samples will I get before ordering in bulk?
The first sample will carry your logo, etc. to confirm our quality. After the test, the confirmed sample will be sent to you Compare again with future bulk cargo.
MOQ? How many logos can be printed? Can I order by MOQ?
If the product you are looking for is in stock, you can accept order. If not, our MOQ is 144 sets (a box of 144 pieces, you can choose to mix colors), and the MOQ for printed logos is 300 sets. Regarding the orders placed under the MOQ, if there is stock, if not, we regret that it cannot be completed.
What should we do if there are quality problems with bulk orders?
If this problem occurs, please send us a test report. We will clearly indicate the conditions under which the problem occurs in transportation or in the factory. After the judgment, the compensation will be paid within 10 days.
Do you have FBA service to Amazon?
Yes, the FBA service is ok, and Amazon FNSKU (label and barcode) is required. Bar code files should be sent online, and bar codes should be made as needed. It will be pasted on each package. Finally, use it as your required transportation, air, sea or train to FBA.
How should I pay?
The deposit for confirming the order is 30%, and the balance will be paid when the production completion proposal is sent to you. We accept Paypal payment, T/T, guarantee slip.
